Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Deutsche Post / DHL with tracking and drop-off without signature. If you prefer delivery by DHL Express with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Europe

	Bosnia and Herzegovina	4 to 7 working days
	Greece	3 to 5 working days
	Liechtenstein	2 to 3 working days
	Ukraine	6 to 8 working days

North America

	American Samoa	6 to 10 working days
	Antigua and Barbuda	10 to 14 working days
	Bahamas	12 to 18 working days
	Barbados	6 to 8 working days
	Bermuda	10 to 14 working days
	Canada	3 to 6 working days
	Mexico	10 to 14 working days
	United States	3 to 7 working days
	Virgin Islands (British)	10 to 14 working days
	Virgin Islands (U.S.)	6 to 10 working days

Asia

	Afghanistan	8 to 12 working days
	Armenia	4 to 6 working days
	Azerbaijan	6 to 8 working days
	Bahrain	6 to 10 working days
	Bangladesh	6 to 8 working days
	Bhutan	6 to 8 working days
	Brunei	6 to 9 working days
	Burma (Myanmar)	6 to 9 working days
	Cambodia	8 to 12 working days
	China	6 to 14 working days
	Christmas Island	12 to 18 working days
	Georgia	4 to 6 working days
	HongKong	6 to 10 working days
	India	6 to 10 working days
	Indonesia	10 to 18 working days
	Iran	10 to 18 working days
	Iraq	10 to 18 working days
	Israel	4 to 8 business days
	Japan	3 to 6 working days
	Jordan	6 to 8 working days
	Kazakhstan	6 to 8 working days
	Korea, Dem. Republic of	10 to 14 working days
	Kuwait	6 to 10 working days
	Kyrgyzstan	6 to 10 working days
	Laos	6 to 9 working days
	Lebanon	6 to 8 working days
	Macau	10 to 14 working days
	Malaysia	8 to 12 working days
	Maldives	10 to 14 working days
	Mongolia	8 to 11 working days
	Nepal	10 to 14 working days
	Oman	6 to 10 working days
	Pakistan	8 to 12 working days
	Philippines	8 to 14 working days
	Qatar	6 to 10 working days
	Saudi Arabia	6 to 10 working days
	Singapore	8 to 14 working days
	South Korea	8 to 12 working days
	Sri Lanka	8 to 12 working days
	Syria	6 to 8 working days
	Taiwan	6 to 12 working days
	Tajikistan	8 to 11 working days
	Thailand	6 to 9 working days
	Turkmenistan	6 to 10 working days
	United Arab Emirates	6 to 10 working days
	Uzbekistan	6 to 10 working days
	Vietnam	6 to 10 working days
	Yemen	6 to 8 working days

Africa

	Algeria	7 to 11 working days
	Angola	8 to 12 working days
	Benin	8 to 10 working days
	Botswana	8 to 12 working days
	Burkina Faso	8 to 12 working days
	Burundi	8 to 12 working days
	Cameroon	8 to 12 working days
	Cape Verde	10 to 14 working days
	Central African Republic	8 to 12 working days
	Chad	8 to 12 working days
	Comoros	10 to 14 working days
	Congo, Republic	10 to 14 working days
	Djibouti	8 to 12 working days
	Egypt	6 to 10 working days
	Equatorial Guinea	12 to 18 working days
	Eritrea	7 to 11 working days
	Ethiopia	8 to 12 working days
	Gabon	8 to 12 working days
	Gambia	8 to 12 working days
	Ghana	8 to 12 working days
	Guinea	10 to 14 working days
	Guinea-Bissau	10 to 14 working days
	Ivory Coast	8 to 12 working days
	Kenya	8 to 12 working days
	Lesotho	8 to 12 working days
	Liberia	8 to 12 working days
	Libya	7 to 11 working days
	Madagascar	8 to 12 working days
	Malawi	8 to 12 working days
	Mali	8 to 12 working days
	Mauritania	7 to 11 working days
	Mauritius	10 to 14 working days
	Mayotte	10 to 14 working days
	Morocco	7 to 11 working days
	Mozambique	8 to 12 working days
	Namibia	8 to 12 working days
	Niger	8 to 12 working days
	Nigeria	8 to 12 working days
	Reunion Island	10 to 14 working days
	Rwanda	8 to 12 working days
	São Tomé and Príncipe	10 to 14 working days
	Senegal	8 to 12 working days
	Seychelles	10 to 14 working days
	Sierra Leone	8 to 12 working days
	Somalia	8 to 12 working days
	South Africa	8 to 11 working days
	Sudan	7 to 11 working days
	Swaziland	8 to 11 working days
	Tanzania	8 to 12 working days
	Togo	8 to 12 working days
	Tunisia	7 to 11 working days
	Uganda	8 to 12 working days
	Western Sahara	8 to 12 working days
	Zambia	8 to 12 working days
	Zimbabwe	8 to 12 working days

Oceania

	Australia	4 to 7 working days
	Cook Islands	12 to 18 working days
	Fiji	12 to 18 working days
	French Polynesia	12 to 16 business days
	French Southern Territories	14 to 18 working days
	Guam	6 to 10 working days
	Kiribati	12 to 18 working days
	Marshall Islands	12 to 18 working days
	Micronesia	12 to 18 working days
	Nauru	10 to 14 working days
	New Caledonia	12 to 18 working days
	New Zealand	4 to 8 business days
	Niue	10 to 14 working days
	Norfolk Island	10 to 14 working days
	Northern Mariana Islands	10 to 14 working days
	Palau	12 to 18 working days
	Papua New Guinea	10 to 14 working days
	Pitcairn	12 to 18 working days
	Samoa	6 to 10 working days
	Solomon Islands	12 to 18 working days
	Tokelau	10 to 14 working days
	Tonga	12 to 18 working days
	Tuvalu	12 to 18 working days
	Vanuatu	12 to 18 working days
	Wallis and Futuna	12 to 18 working days

South America

	Argentina	8 to 12 working days
	Bolivia	8 to 12 working days
	Brazil	7 to 11 working days
	Chile	10 to 18 working days
	Colombia	10 to 18 working days
	Ecuador	8 to 12 working days
	French Guiana	10 to 14 working days
	Guyana	8 to 12 working days
	Paraguay	8 to 12 working days
	Peru	8 to 12 working days
	Trinidad and Tobago	10 to 14 working days
	Uruguay	6 to 10 working days
	Venezuela	8 to 12 working days

Europe (non-EU)

	Albania	4 to 7 working days
	Andorra	2 to 4 working days
	Belarus	6 to 8 working days
	Faroe Islands	3 to 5 working days
	Gibraltar	3 to 5 working days
	Iceland	2 to 4 working days
	Macedonia	3 to 5 working days
	Moldova	3 to 5 working days
	Monaco	2 to 3 working days
	Norway	2 to 4 working days
	Russian Federation	8 to 16 working days
	San Marino	2 to 3 working days
	Svalbard and Jan Mayen	8 to 12 working days
	Switzerland	2 to 3 working days
	Turkey	3 to 6 working days
	Vatican City State	2 to 3 working days

Central America/Antilla

	Anguilla	10 to 14 working days
	Aruba	10 to 14 working days
	Belize	8 to 12 working days
	Cayman Islands	10 to 14 working days
	Costa Rica	8 to 12 working days
	Cuba	6 to 8 working days
	Dominica	10 to 14 working days
	Dominican Republic	6 to 8 working days
	El Salvador	8 to 12 working days
	Falkland Islands	14 to 18 working days
	Grenada	10 to 14 working days
	Guadeloupe	14 to 18 working days
	Guatemala	8 to 12 working days
	Haiti	6 to 8 working days
	Honduras	8 to 12 working days
	Jamaica	6 to 8 working days
	Martinique	10 to 14 working days
	Montserrat	10 to 14 working days
	Netherlands Antilles	10 to 14 working days
	Nicaragua	8 to 12 working days
	Panama	8 to 12 working days
	Puerto Rico	8 to 12 working days
	Saint Lucia	10 to 14 working days
	Saint Pierre and Miquelon	10 to 14 working days
	Saint Vincent and the Grenadines	10 to 14 working days
	South Georgia and the South Sandwich Islands	14 to 18 working days
	Suriname	8 to 12 working days
	Turks and Caicos Islands	10 to 14 working days