Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Deutsche Post / DHL with tracking and drop-off without signature. If you prefer delivery by DHL Express with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Europe

BA.png Bosnia and Herzegovina 4 to 7 working days
GR.png Greece 3 to 5 working days
LI.png Liechtenstein 2 to 3 working days
UA.png Ukraine 6 to 8 working days

North America

AS.png American Samoa 6 to 10 working days
AG.png Antigua and Barbuda 10 to 14 working days
BS.png Bahamas 12 to 18 working days
BB.png Barbados 6 to 8 working days
BM.png Bermuda 10 to 14 working days
CA.png Canada 3 to 6 working days
MX.png Mexico 10 to 14 working days
US.png United States 3 to 7 working days
VG.png Virgin Islands (British) 10 to 14 working days
VI.png Virgin Islands (U.S.) 6 to 10 working days

Asia

AF.png Afghanistan 8 to 12 working days
AM.png Armenia 4 to 6 working days
AZ.png Azerbaijan 6 to 8 working days
BH.png Bahrain 6 to 10 working days
BD.png Bangladesh 6 to 8 working days
BT.png Bhutan 6 to 8 working days
BN.png Brunei 6 to 9 working days
MM.png Burma (Myanmar) 6 to 9 working days
KH.png Cambodia 8 to 12 working days
CN.png China 6 to 14 working days
CX.png Christmas Island 12 to 18 working days
GE.png Georgia 4 to 6 working days
HK.png HongKong 6 to 10 working days
IN.png India 6 to 10 working days
ID.png Indonesia 10 to 18 working days
IR.png Iran 10 to 18 working days
IQ.png Iraq 10 to 18 working days
IL.png Israel 4 to 8 business days
JP.png Japan 3 to 6 working days
JO.png Jordan 6 to 8 working days
KZ.png Kazakhstan 6 to 8 working days
KP.png Korea, Dem. Republic of 10 to 14 working days
KW.png Kuwait 6 to 10 working days
KG.png Kyrgyzstan 6 to 10 working days
LA.png Laos 6 to 9 working days
LB.png Lebanon 6 to 8 working days
MO.png Macau 10 to 14 working days
MY.png Malaysia 8 to 12 working days
MV.png Maldives 10 to 14 working days
MN.png Mongolia 8 to 11 working days
NP.png Nepal 10 to 14 working days
OM.png Oman 6 to 10 working days
PK.png Pakistan 8 to 12 working days
PH.png Philippines 8 to 14 working days
QA.png Qatar 6 to 10 working days
SA.png Saudi Arabia 6 to 10 working days
SG.png Singapore 8 to 14 working days
KR.png South Korea 8 to 12 working days
LK.png Sri Lanka 8 to 12 working days
SY.png Syria 6 to 8 working days
TW.png Taiwan 6 to 12 working days
TJ.png Tajikistan 8 to 11 working days
TH.png Thailand 6 to 9 working days
TM.png Turkmenistan 6 to 10 working days
AE.png United Arab Emirates 6 to 10 working days
UZ.png Uzbekistan 6 to 10 working days
VN.png Vietnam 6 to 10 working days
YE.png Yemen 6 to 8 working days

Africa

DZ.png Algeria 7 to 11 working days
AO.png Angola 8 to 12 working days
BJ.png Benin 8 to 10 working days
BW.png Botswana 8 to 12 working days
BF.png Burkina Faso 8 to 12 working days
BI.png Burundi 8 to 12 working days
CM.png Cameroon 8 to 12 working days
CV.png Cape Verde 10 to 14 working days
CF.png Central African Republic 8 to 12 working days
TD.png Chad 8 to 12 working days
KM.png Comoros 10 to 14 working days
CG.png Congo, Republic 10 to 14 working days
DJ.png Djibouti 8 to 12 working days
EG.png Egypt 6 to 10 working days
GQ.png Equatorial Guinea 12 to 18 working days
ER.png Eritrea 7 to 11 working days
ET.png Ethiopia 8 to 12 working days
GA.png Gabon 8 to 12 working days
GM.png Gambia 8 to 12 working days
GH.png Ghana 8 to 12 working days
GN.png Guinea 10 to 14 working days
GW.png Guinea-Bissau 10 to 14 working days
CI.png Ivory Coast 8 to 12 working days
KE.png Kenya 8 to 12 working days
LS.png Lesotho 8 to 12 working days
LR.png Liberia 8 to 12 working days
LY.png Libya 7 to 11 working days
MG.png Madagascar 8 to 12 working days
MW.png Malawi 8 to 12 working days
ML.png Mali 8 to 12 working days
MR.png Mauritania 7 to 11 working days
MU.png Mauritius 10 to 14 working days
YT.png Mayotte 10 to 14 working days
MA.png Morocco 7 to 11 working days
MZ.png Mozambique 8 to 12 working days
NA.png Namibia 8 to 12 working days
NE.png Niger 8 to 12 working days
NG.png Nigeria 8 to 12 working days
RE.png Reunion Island 10 to 14 working days
RW.png Rwanda 8 to 12 working days
ST.png São Tomé and Príncipe 10 to 14 working days
SN.png Senegal 8 to 12 working days
SC.png Seychelles 10 to 14 working days
SL.png Sierra Leone 8 to 12 working days
SO.png Somalia 8 to 12 working days
ZA.png South Africa 8 to 11 working days
SD.png Sudan 7 to 11 working days
SZ.png Swaziland 8 to 11 working days
TZ.png Tanzania 8 to 12 working days
TG.png Togo 8 to 12 working days
TN.png Tunisia 7 to 11 working days
UG.png Uganda 8 to 12 working days
EH.png Western Sahara 8 to 12 working days
ZM.png Zambia 8 to 12 working days
ZW.png Zimbabwe 8 to 12 working days

Oceania

AU.png Australia 4 to 7 working days
CK.png Cook Islands 12 to 18 working days
FJ.png Fiji 12 to 18 working days
PF.png French Polynesia 12 to 16 business days
TF.png French Southern Territories 14 to 18 working days
GU.png Guam 6 to 10 working days
KI.png Kiribati 12 to 18 working days
MH.png Marshall Islands 12 to 18 working days
FM.png Micronesia 12 to 18 working days
NR.png Nauru 10 to 14 working days
NC.png New Caledonia 12 to 18 working days
NZ.png New Zealand 4 to 8 business days
NU.png Niue 10 to 14 working days
NF.png Norfolk Island 10 to 14 working days
MP.png Northern Mariana Islands 10 to 14 working days
PW.png Palau 12 to 18 working days
PG.png Papua New Guinea 10 to 14 working days
PN.png Pitcairn 12 to 18 working days
WS.png Samoa 6 to 10 working days
SB.png Solomon Islands 12 to 18 working days
TK.png Tokelau 10 to 14 working days
TO.png Tonga 12 to 18 working days
TV.png Tuvalu 12 to 18 working days
VU.png Vanuatu 12 to 18 working days
WF.png Wallis and Futuna 12 to 18 working days

South America

AR.png Argentina 8 to 12 working days
BO.png Bolivia 8 to 12 working days
BR.png Brazil 7 to 11 working days
CL.png Chile 10 to 18 working days
CO.png Colombia 10 to 18 working days
EC.png Ecuador 8 to 12 working days
GF.png French Guiana 10 to 14 working days
GY.png Guyana 8 to 12 working days
PY.png Paraguay 8 to 12 working days
PE.png Peru 8 to 12 working days
TT.png Trinidad and Tobago 10 to 14 working days
UY.png Uruguay 6 to 10 working days
VE.png Venezuela 8 to 12 working days

Europe (non-EU)

AL.png Albania 4 to 7 working days
AD.png Andorra 2 to 4 working days
BY.png Belarus 6 to 8 working days
FO.png Faroe Islands 3 to 5 working days
GI.png Gibraltar 3 to 5 working days
IS.png Iceland 2 to 4 working days
MK.png Macedonia 3 to 5 working days
MD.png Moldova 3 to 5 working days
MC.png Monaco 2 to 3 working days
NO.png Norway 2 to 4 working days
RU.png Russian Federation 8 to 16 working days
SM.png San Marino 2 to 3 working days
SJ.png Svalbard and Jan Mayen 8 to 12 working days
CH.png Switzerland 2 to 3 working days
TR.png Turkey 3 to 6 working days
VA.png Vatican City State 2 to 3 working days

Central America/Antilla

AI.png Anguilla 10 to 14 working days
AW.png Aruba 10 to 14 working days
BZ.png Belize 8 to 12 working days
KY.png Cayman Islands 10 to 14 working days
CR.png Costa Rica 8 to 12 working days
CU.png Cuba 6 to 8 working days
DM.png Dominica 10 to 14 working days
DO.png Dominican Republic 6 to 8 working days
SV.png El Salvador 8 to 12 working days
FK.png Falkland Islands 14 to 18 working days
GD.png Grenada 10 to 14 working days
GP.png Guadeloupe 14 to 18 working days
GT.png Guatemala 8 to 12 working days
HT.png Haiti 6 to 8 working days
HN.png Honduras 8 to 12 working days
JM.png Jamaica 6 to 8 working days
MQ.png Martinique 10 to 14 working days
MS.png Montserrat 10 to 14 working days
AN.png Netherlands Antilles 10 to 14 working days
NI.png Nicaragua 8 to 12 working days
PA.png Panama 8 to 12 working days
PR.png Puerto Rico 8 to 12 working days
LC.png Saint Lucia 10 to 14 working days
PM.png Saint Pierre and Miquelon 10 to 14 working days
VC.png Saint Vincent and the Grenadines 10 to 14 working days
GS.png South Georgia and the South Sandwich Islands 14 to 18 working days
SR.png Suriname 8 to 12 working days
TC.png Turks and Caicos Islands 10 to 14 working days

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